1. Introduction
This Acceptable Use Policy ("AUP") governs the acceptable use of the TeamSpeak server hosting services provided through the Voicenode website (https://voicenode.net/).
The services are provided by COPYSAN COMUNICACIONES, S.L., a company incorporated under the laws of Spain, operating under the commercial brand Voicenode.
Company details:
COPYSAN COMUNICACIONES, S.L.
Pol. Ind. Mutilva Baja, Calle E, Edificio 1, 2D
31192 Mutilva Baja, Navarra, Spain
VAT Number: ESB31656234
In this policy, the terms "Copysan", "Voicenode", "we", "us" and "our" refer to COPYSAN COMUNICACIONES, S.L., operating under the Voicenode brand.
By purchasing, accessing or using our services, you agree to comply with this AUP, together with our Terms of Service and all applicable laws and regulations.
2. Scope of Services and Users
This AUP applies to all TeamSpeak server hosting services provided by Voicenode, including associated control panels, account management facilities, technical support services and related infrastructure.
This policy applies to:
- Customers who purchase or manage TeamSpeak hosting services.
- Administrators, moderators and other individuals granted access to customer accounts or server management facilities.
- Members, guests and other users accessing or communicating through hosted TeamSpeak servers.
- Any third party using our services or infrastructure through a customer's account.
Customers are responsible for ensuring that all individuals using their TeamSpeak servers comply with this policy, regardless of whether such individuals have a direct contractual relationship with Voicenode.
3. Permitted Use
Our services are intended for lawful voice communication and related activities, including:
- Personal and private voice communication.
- Gaming communities and online gaming communication.
- Business, professional and organisational communication.
- Community groups, social interaction and collaborative activities.
- Other legitimate uses consistent with the intended purpose of TeamSpeak services.
Customers may configure and administer their servers according to their requirements, provided that their activities comply with this AUP, our Terms of Service and applicable laws and regulations.
4. Prohibited and Restricted Activities
Customers and users must not use our services, directly or indirectly, for any unlawful, abusive, fraudulent or harmful purpose.
The following activities are strictly prohibited:
4.1 Illegal Activities
- Any activity that violates applicable local, national or international laws or regulations.
- Promoting, facilitating or engaging in criminal activities.
- Distributing or facilitating access to illegal content.
- Supporting terrorism, human trafficking, child exploitation or other serious criminal activities.
- Using our services to coordinate or facilitate acts of violence or other unlawful activities.
4.2 Harassment, Abuse and Harmful Content
- Threatening, harassing, intimidating or abusing other users.
- Promoting hatred, discrimination or violence against individuals or groups.
- Sharing or distributing child sexual abuse material or other illegal exploitative content.
- Doxxing, stalking or disclosing another person's private or confidential information without lawful authorisation.
- Using voice communication or associated channels to facilitate bullying, targeted harassment or other harmful conduct.
4.3 Fraud, Scams and Misrepresentation
- Conducting fraudulent activities or attempting to deceive other users.
- Impersonating individuals, organisations or representatives of Voicenode or other service providers.
- Conducting phishing activities or distributing fraudulent links or communications.
- Using our services to facilitate financial scams, identity theft or other deceptive practices.
4.4 Spam and Unsolicited Communications
- Sending unsolicited bulk messages or repeatedly distributing unwanted promotional content.
- Using automated tools or bots to generate spam or disrupt normal communication.
- Engaging in activities intended to annoy, disrupt or interfere with other users' experience.
4.5 Security and Network Abuse
- Attempting to gain unauthorised access to our infrastructure, systems, networks or other customer accounts.
- Conducting or facilitating denial-of-service (DoS), distributed denial-of-service (DDoS) or other network attacks.
- Scanning, probing or exploiting systems without proper authorisation.
- Distributing malware, viruses, malicious scripts or other harmful software through our services.
- Attempting to bypass security controls, authentication mechanisms, resource restrictions or technical limitations.
- Using our infrastructure to launch attacks against other networks, systems or services.
4.6 Restricted and High-Risk Activities
Our services must not be used to promote, facilitate or support activities involving:
- Terrorism, violent extremism or organisations subject to applicable sanctions.
- The unlawful trade or distribution of weapons, explosives or controlled substances.
- Illegal gambling or other prohibited financial activities.
- Money laundering, terrorist financing or other financial crimes.
- Any business or activity that is prohibited under applicable trade restrictions, economic sanctions or export control laws.
We reserve the right to refuse, restrict or discontinue services where their use presents unacceptable legal, regulatory, security or financial risks.
5. Compliance with Applicable Laws and Regulations
All customers and users must comply with applicable laws and regulations when accessing or using our services.
This includes, where applicable:
- Criminal and cybersecurity laws.
- Data protection and privacy regulations.
- Intellectual property and copyright laws.
- Consumer protection and electronic communications regulations.
- Applicable anti-money laundering and counter-terrorist financing requirements.
- Economic sanctions, trade restrictions and export control regulations.
Customers must not use our services in any manner that would cause Copysan to violate applicable legal or regulatory requirements.
Copysan reserves the right to restrict or refuse services to individuals, organisations or entities subject to applicable sanctions or other legal restrictions.
6. Third-Party Users and Customer Responsibilities
Customers are responsible for all activities conducted through their accounts and hosted TeamSpeak servers, including activities performed by administrators, moderators, members, guests, bots and other individuals granted access to their services.
Customers must:
- Take reasonable steps to ensure that their users comply with this AUP.
- Maintain appropriate administrative controls over their TeamSpeak servers.
- Protect their account credentials and prevent unauthorised access.
- Respond appropriately to reports of abuse or prohibited activities involving their servers.
- Take reasonable action to prevent continued violations of this policy by their users.
Customers must not knowingly permit third parties to use their services for activities prohibited under this AUP.
The fact that a violation is committed by a third-party user rather than the account holder does not relieve the customer of their responsibilities under this policy.
7. Monitoring and Enforcement
Copysan reserves the right to take reasonable measures to protect its infrastructure, customers, users and service operations and to ensure compliance with this AUP.
Such measures may include:
- Investigating complaints and reports of abuse or policy violations.
- Reviewing relevant account, service and technical information when reasonably necessary to investigate suspected misuse or security incidents.
- Monitoring network activity and resource consumption for operational, security and service-integrity purposes.
- Requesting information or clarification from customers concerning suspected violations.
- Taking appropriate action where a violation is identified or reasonably suspected.
We do not undertake to actively monitor or review all voice communications, messages or content transmitted through customer-operated TeamSpeak servers. However, this does not limit our right to investigate reported violations or take action where necessary and legally permitted.
Depending on the nature and severity of a violation, we may take one or more of the following actions:
- Issue a warning or request corrective action.
- Restrict access to specific services or functionality.
- Temporarily suspend a TeamSpeak server or customer account.
- Suspend or terminate services without prior notice in cases involving serious violations, security threats, unlawful activities or other circumstances requiring immediate action.
- Permanently terminate customer accounts and refuse future service.
- Preserve relevant information and cooperate with competent authorities where required or legally permitted.
We reserve the right to determine the appropriate enforcement action based on the circumstances of each case.
Any suspension or termination under this policy shall be subject to applicable laws and the relevant provisions of our Terms of Service.
8. Reporting Violations
Customers and users are encouraged to report suspected violations of this AUP, including abuse, security incidents, fraudulent activities and other prohibited uses of our services.
Reports may be submitted through the support channels available on the Voicenode website.
When submitting a report, please provide relevant information and supporting evidence, where available, to help us investigate the matter.
We will review reports and take appropriate action where necessary, subject to applicable laws and our operational procedures.
9. Changes to This Policy
Copysan reserves the right to amend or update this Acceptable Use Policy from time to time to reflect changes in our services, operational requirements, security practices or applicable legal and regulatory obligations.
Continued use of our services following the publication of an updated policy shall be subject to the revised AUP, to the extent permitted by applicable law.
10. Contact Information
For questions, clarifications or reports concerning this Acceptable Use Policy, please contact us through the support channels available on our website:
Website: https://voicenode.net/
Service Provider: COPYSAN COMUNICACIONES, S.L.
Commercial Brand: Voicenode
Registered Address:
Pol. Ind. Mutilva Baja, Calle E, Edificio 1, 2D
31192 Mutilva Baja, Navarra, Spain
VAT Number: ESB31656234